WMS SOLUTIONS

Inspirisys offers both shared as well as brand-exclusive carry-in service networks across the country. Product brands are offered with highly professional services that help serve its customers, which in turn boost brand loyalty.

We have over 350+ customer walk-in centers that manage service networks for both exclusive brands as well as for multi-brands. Each of these walk-in center houses a unique mix of the customer-walk-in zone, repair-facility and most importantly a customer-friendly service team.

Our Customer Walk-In centres are well-equipped with:

  • Helpdesk to understand the need of customers and offer the best service solutions be it the In-Warranty or Out-Of-Warranty services
  • Repair Lab to quickly offer Break-fix/Repair solutions with L1 & L2 capability
  • Trade-in and Trade-out services for used products to enable Customers/Brands to facilitate Buyback/Exchange of old devices
  • Accessories sales-zone to help customers to buy accessories and add-ons for their devices
  • Pickup and Drop facility
  • Inventory and Parts Management team for quick repair and replacement
  • Return Material Authorization (RMA)

We provide Return Material Authorization (RMA) services for various IT brands with the below features:

  • Single portal for technical support and service
  • Assign more than one individual to request RMAs
  • Request and receive RMAs
  • Receive location-based automatic service center assignments and specifically receive shipping instructions for that location
  • Check the real-time status of every RMA at one of our service centers

Warranty Validation:

The Return Material Authorization system will validate the warranty by

  • Validating physical damage to the product
  • Using the serial number used in principle website
  • Validating the serial number against the warranty registration database 
  • Validating the POP

If any of these checks are valid, a warranty RMA/Call Id will be created.

 

Return to Bench

In today’s competitive environment, the cost and time required to hire, train and retain on-site technical staff are really challenging. The challenge even gets tougher as new products get released to the market faster and you need reliable technical personnel who can understand and fix the problems for customers.

Inspirisys provides the best onsite support as a part of warranty service is based on RMA, a technician visits the customer’s place to ascertain and fix issues onsite, either by replacing parts or minor rework.

We have one of the largest service support networks in India to provide service support to our partners. Our service support centers cover more than 600+ locations in India, which makes us a “Preferred National Service Partner” for Original Equipment Manufacturers (OEM) and Systems Integrators.

We aim to become a leader in the service industry, by expanding the service network at the remotest location of India through partners. We consistently surpass benchmarks and come up with innovative solutions so that we can place customer delight at the heart of our every business action by understanding the customer needs, integrating information to evolve effective solutions, and by using available resources to deliver optimum results.

Onsite support services include the following services:

  • Break-fix with various response levels (SLAs based)
  • Reverse Material Authorization (RMA)
  • Part replacement as well as unit level replacement

Fresh/bulk Installation

Proper installation mitigates the risk of operational disruption that is often associated with large-scale installations and is critical to the long-term performance of a printing and imaging device or system.

Backed by an extensive PAN India service network, Inspirisys delivers standard hardware installation support to single as well as multiple customer locations across India. With each installation solution that is pre-configured and customized to serve the specific requirements of original products.

Equipment and Design Manufacturers (Original Equipment Manufacturers & Original Design Manufacturers), as well as large end-users of printing & imaging products, Inspirisys ensures that the entire installation process is seamless, standardized, and in accordance with the defined Service Level Agreement (SLA).

We offer a range of single or multi-stage installation packages, including one or more of the following services:

  • Unpacking of equipment
  • Power testing at site
  • Physical installation of hardware components
  • Integration of new hardware with existing network/system
  • Diagnostic exercise to test compatibility and functionality
  • Documentation, installation, sign-off, and associated reports
  • Submission of the installation report

AMC Support

Our Annual Maintenance Services outline the ongoing upkeep and routine monitoring of printing, imaging, display products, etc. Designed for both small and large end-users of printing & imaging equipment, Inspirisys’ comprehensive and non-comprehensive Annual Maintenance Contracts (AMCs) are the complete service bundles, offering integrated support and maintenance for single device users as well as for multi-product and multi-vendor environments.

This allows customers to get the benefit and convenience of a unified service for their multi-brand equipment, with the added advantage of flexibility, cost-effectiveness, and superior service delivery.

Inspirisys follows a ‘preventive maintenance approach’ and a systematic process of inspection, detection, and correction to ensure that incipient failures are identified much before they develop into major faults and that the installed equipment always in working mode. Our annual maintenance services are tailor-made to service every category of printing, imaging and display equipment user. These tailor-made services help to accommodate and fulfill stringent Service Level Agreements (SLA) and Turn-Around-Time (TAT) commitments to minimize downtime and in the long run, safeguard the customer against uncertainty and inconvenience.

Consumable Support

Presently, we provide consumables (Toner, Ink, Drums, and Cartridges) at competitive rates to our clients. Send an email to us: support.wms@inspirisys.com with details of your requirements.

Note: We don’t sell “compatible” cartridges. Our experience is that the use of original consumables is the best way to maintain print quality and printer reliability.

Onsite Warranty Support

Inspirisys provides warranty extension packages for IT, Telecom and Display Products.

An extended warranty is a prolonged warranty offered to consumers, in addition to the standard warranty on new items. Extended warranties cost an extra percentage of the item’s retail price.

Inspirisys extended warranty may be offered by the warranty administrator, the retailer, or the manufacturer with the following features:

  • Increased product life cycle
  • Repair/Replacement Service
  • Cost and time effective product life coverage 
  • Company standard service with genuine spare parts
  • Service network across India

Extended Warranty Program

Inspirisys offerings to vendors and channel partners cover end-to-end logistics capabilities starting from import, warehousing, packing/repacking, order processing, stock movement across geographies, and delivery anywhere within its operating footprint.

The warehouse is a central hub in the supply chain where inventory is received from vendors and stored until its eventual distribution to consumers. Warehouse managers direct the team members to stock shelves, transfer inventory properly and maintain accurate inventory levels.

The Warehouse Operation includes ordering, receiving, processing, recording, distribution, and upkeep of detailed records and files.

  • Meets warehouse financial standards by providing the annual budget information, monitoring expenditures, identifying variances, implementing corrective actions, etc..
  • Moves inventory by scheduling materials to be moved to and from warehouse, coordinating inventory transfers with related departments
  • Maintains storage area by organizing floor space, adhering to storage design principles, recommending improvements, etc..
  • Secures warehouse by turning alarms on, testing systems, entry for authorized personnel through biometrics and CCTV systems
  • Updates job knowledge by participating in educational opportunities & reading technical publications

Spare Part Management

  • Responsible for entire spare parts and accessories management
  • Identifying sources and negotiating pricing with distributors/suppliers for all spares and accessories including fast-moving as well as infrequent purchases
  • Managing the activities like day-to-day spare parts planning, purchase, stocking, parts issuance, returns across Inspirisys locations/hubs
  • Support Inspirisys service advisors in parts price estimates and quotes based on customer request
  • Support parts delivery to field service teams through parts runners based on requirements
  • Undergoes Internal and External Audit on Inventories

Warehouse Support

Inspirisys provides customers with supply chain network design and optimization solutions through selected third-party logistics partners covering 13000+ pin codes. To ensure that, we bring seamlessly optimized forward & reverse logistics services as part of the after-sales solution package. Wherever you need it, we will design the best forward & reverse logistics service to suit the needs and budget.

We offer options from the direct collection and drop off at the customer’s home or business. The numerous choices and options we support to ensure that we will always find the solutions that are best suited to the needs. We have developed a strong logistics partner network, enabling us to provide you with a wide range of service capabilities, including Pick-up and Drop-off (PUDO) options.

Import Export Services

ISL is an authorized Govt., IE certified entity to Import and Export products on behalf of OEM’s. Also, we are authorized to import refurbished products into India.ISL is an authorized Govt., IE certified entity to Import and Export products on behalf of OEM’s. Also, we are authorized to import refurbished products into India.

Logistics

Inspirisys provides a high level of integrity testing, repair and refurbishment services for a wide range of OEM products covering a broad variety of IT peripherals, IT Networks, Telecom accessories, Electronic circuit boards, Modules, and Systems.

Our repair operations are ISO certified and we ensure that all usable/unusable parts & materials are recycled / scrap as per E-waste policies.

Repair

We provide a full spectrum of functional repair capabilities from software related issues to highly technical board repairs that restore the device to a usable state in accordance with a defined functional repair standard. By providing an efficient, high-quality repair service, we help to provide the customers with a positive after-sales support experience that can lead to increased loyalty to your brand.

Refurbishment

We support swap, demonstration or rental service programs with our electronic refurbishment service, that transforms used products to an extremely high cosmetic or configuration standard. Our refurbishment service can increase the perceived value of the product and service as the customers receive a “like-new” product experience.

Repairs and Refurbishments

Inspirisys has an expert team in the field of data recovery and storage solutions. We have a strong backend technical team to do the advanced recovery. We provide the most sophisticated data recovery systems and the most competent technical engineers. Our data recovery services cover all types of storage devices, RAID and operating systems. We have served thousands of clients ranging from individuals, privately-owned businesses, to industry-leading corporations.

Data Recovery Services

Warranty Management System (WMS) is an integrated system developed by Inspirisys to manage its entire RMA business process with a configurable service network and process models such as repair, replacement, recycle repair, inventory management, credit refund, etc., for multiple principal vendors, right from call registration to the delivery stage. We ensure that our customized CRM software solution will meet all the requirements of our customers, by offering the highest level of services with 100% customer satisfaction.

Customized CRM Software Solution