Network Support Lead

About Us:

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Role Summary:

We are seeking a Network Support Lead responsible for ensuring the availability, stability, and performance of enterprise network infrastructure across Data Centre, Disaster Recovery, client, and cloud environments. The role involves providing hands-on technical leadership in network operations, incident and escalation management, and service delivery, while coordinating closely with vendors, OEMs, and customers.

Key Roles and Responsibilities:

• Lead day-to-day network operations and support across LAN, WLAN, WAN, Data Centre, DR, and cloud environments.
• Act as the primary escalation point for critical and complex network incidents and outages.
• Provide hands-on troubleshooting and support for routers, L2/L3 switches, firewalls, wireless controllers, and load balancers.
• Monitor network performance and availability using network monitoring and management tools, ensuring proactive issue detection and resolution.
• Support and optimize routing and switching technologies, including BGP, OSPF, MPLS-VPN, DHCP, and DNS.
• Manage firewalls, VPNs, and remote access connectivity to ensure secure and reliable access.
• Ensure incident, problem, change, and service request management in compliance with ITIL/ITSM processes and SLAs.
• Perform network maintenance activities, including firmware upgrades, patching, and configuration changes across Data Centres.
• Coordinate with ISPs, OEMs, and vendors for fault resolution, circuit management, and critical technical support.
• Support Data Centre and Disaster Recovery (DC/DR) network operations, including failover and recovery activities.
• Analyse network trends and recommend improvements to performance, capacity, availability, and reliability.
• Maintain accurate network documentation, MIS reports, and topology diagrams using tools such as Visio.
• Provide technical guidance, mentoring, and task direction to network support engineers.
• Support network configurations for virtualized and cloud-based environments.
• Communicate effectively with customers and stakeholders regarding incidents, changes, and service status.
• Ensure adherence to ITSM-based ticketing systems and SLA commitments.
• Demonstrate flexibility to support after-hours maintenance and critical incident resolution.

Qualification:

• Minimum 6+ years of experience in Network Support, Operations, or Infrastructure Management.
• Expertise with OEM platforms such as Cisco (preferred), Juniper, Fortinet, Aruba, Extreme, or similar.
• Proven experience in incident management, escalation handling, and operational leadership.
• Solid understanding of ITIL processes and service management frameworks.
• Excellent communication, coordination, and stakeholder management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.