Technical Support Engineer - L1

About Us:

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Role Summary:

The Technical Support Engineer L1 will be responsible for the installation, configuration, and troubleshooting of desktops, printers, and basic network-related issues, ensuring seamless end-user support and system functionality.

Key Roles and Responsibilities:

• Installation and configuration of PCs, loading, reloading, and repair of OS, along with installation of required software, drivers, and utilities.
• Provide onsite ERP support and troubleshooting, and coordinate with the ERP team for issue resolution if required.
• Installation, repair, and maintenance of antivirus software.
• Backup of data, user profiles, and emails in case of PC reformatting.
• Asset tracking and labeling.
• Installation and configuration of printers, along with basic troubleshooting knowledge.
• Coordinate and follow up with vendors for warranty and support services.

Qualification:

• 1–2 years of experience in desktop support.
• Technical qualification such as B.E./B.Tech/B.Sc/Diploma.
• Excellent verbal and written communication skills.