Managed Services

Strategic IT Management with Managed Services

Managed Services is a strategic outsourcing approach where organizations rely on specialized providers to manage and support key IT functions such as network administration, cybersecurity, data backup, infrastructure management, and IT support.

By providing 24/7 monitoring, proactive maintenance, and rapid issue resolution, managed services enhance system reliability, reduce downtime, and enable businesses to focus on their core objectives.

Client Profile

The client is a leading electrical appliances manufacturing and distribution organization with a diversified business portfolio spanning Consumer Products (Appliances, Fans, and Lighting), Exports, Luminaires, and EPC solutions, including Illumination, Transmission Towers, and Power Distribution.

Business Need

To support its widespread operations, the client required end-to-end IT Managed Services across more than 75 branch locations, covering the management and support of approximately 6,500 IT assets. The objective was to ensure seamless IT operations, standardized service delivery, proactive support, and improved business continuity across the enterprise.

Solution Delivered

The solution included the deployment of an on-premises Manage Engine platform for centralized monitoring and management, supported by both on-site and off-site service desk operations. Dedicated and shared inventory management ensured the availability of critical spares. Inspirisys also established a robust governance framework with daily, weekly, monthly, and quarterly service reviews. The engagement covered 24x7x365 support and management of the SUN infrastructure environment, AMC-based support for end-user computing devices, Wintel system administration, server management, and comprehensive asset lifecycle management. In addition, on-demand break-fix services were provided to ensure rapid issue resolution and minimal business disruption.

Business Results

We enabled the client to focus on business growth by taking ownership of day-to-day IT operations, supporting their revenue growth from Rs.400 Crores to Rs.4,000 Crores. Through end-to-end asset lifecycle management, improved uptime and service availability, and continuous service enhancements, we helped increase operational efficiency and business continuity. This successful engagement has fostered a trusted partnership with the client for over 20 years.