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Service Sales Manager | Bangalore,Mumbai,Chennai,Gurgaon,Kolkata

Function - Infrastructure

Job Description

Responsible for Business Development/Sales/Opening new accounts for achieving assigned Services business targets for the territory/accounts/vertical. Operating as a single point of contact for any matters specific to your customers.

 

Key Job Functions :

  • Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue

  • Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory/accounts/vertical

  • Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer

  • Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.

  • Generate New business & Acquire New Logos through existing contacts, connects & sources

  • Building and maintaining strong, long-lasting customer relationships with the customers.

  • Must have a good relationship with key customer stakeholders and executive sponsors in penetrating new accounts.

  • Negotiate business contracts and agreements to maximize profit.

  • Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEMs/partners to ensure the customer needs are met and to improve the overall customer experience.

  • Ability to understand the customer needs and their business requirement

  • Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for business services.

  • Timely response to all Requests for proposals & Information requests

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

  • Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)

  • Prepare & present reports on account and opportunity status.

  • Identify and grow opportunities within the territory by collaborating with pre-sales/delivery/OEM partners.

  • Assist the delivery team with high-severity requests or issue escalations as needed.

 

Required Skills & Experience:

  • BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management with a minimum of 7-10 Years experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.

  • Minimum 3-4 years of IT Infrastructure Services Sales experience

  • Very good understanding of IT landscape (Server, Storage, Networking & Security).

  • Fair understanding of Service delivery methodologies and frameworks

  • Fair understanding of tools & services automation technologies

  • Knowledge of strategic, conceptual, and consultative selling

  • Flexibility and adaptability Proactive approach to customer engagement

  • Experience in engaging with business and IT functions in customer organizations

  • Experience in responding to large Services RFPs

  • Solid experience with using CRM software and MS Office (particularly MS Excel)

  • Understanding of opportunity management lifecycle

 

Required Personal Traits:

  • Excellent oral and written communication skills

  • Excellent listening, negotiation and presentation skills

  • Excellent interpersonal and relationship-building skills

  • Ability to work independently with little supervision

  • Knowledge in MS office (Excel, Word and Power Point)

  • Ability to manage own workload and set priorities.