Job Opportunities

Requirements / Responsibilities:

• Minimum 2 years of experience in managing system of large IT enterprises with mission-critical server workloads
• Hands-on experience in Oracle Sun hardware & Storage
• Hands-on experience in Solaris Operating System 11 & legacy versions
• Experience in implement the Solaris virtualization, ZFS File system, and Solaris cluster
• Experience in Solaris OS Administration tasks related to user / Device / Package /performance
• Registration of hardware calls / raising the SRs with the Oracle and follow up with oracle team till the closure of SRs.
• Well versed with Change management, capacity management, incident management, and ITIL
• Ability of Project management, Product evaluation and performing POC.
• Good data backup policies and process
• Ability to put requirements into operational scenarios and communicate effectively with management and customers
• Should have exposure in ITSM Tools
• Strong in ITIL Process

Requirements / Responsibilities:

• Should have 1 - 4 years of experience
• Monitoring and Management of Infra devices as per SLA
• Adhere to 24/7 rotational shift roaster
• Experience in Basic Server & Network troubleshooting  and handling Infra Management & Helpdesk tasks
• Experience in 24*7 work environment
• Strong in troubleshooting End-user computes (both hardware & software), OS, OEM Application like MS Office, O365, MS Visual Studio, Adobe, Bit locker
• Good in Voice-based Tech Support, ITIL/ITSM process incident, and Service request
• Good in preparing knowledge base Documents & SOP
• Strong in adopting the SLA Governance
   

Requirements / Responsibilities:

• Should have 1 - 2 years of experience as Desktop Engineer
• Experience in Installation and Rollout services of desktops and laptops
• Hardware fault diagnosis and isolation on desktops/ laptops.
• Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications
• Configure/troubleshoot the network connectivity of desktops/laptops and network
• Good in Installation and Re-Installation of OS, Printers, and configuration of peripherals like Printers, Scanners, etc.
   

Requirements / Responsibilities:

• Should have 2 -3 years of experience
• Single point of contact for IT related incidents and requests 
• First level support &resolution 
• Fulfilling service request and answering to user queries 
• Vendor management 
• User Communication 
• Follow escalation process

Requirements / Responsibilities:

• Should have minimum 5+ years of experience with extensive knowledge of oracle Database
• Work as part of a team and provide 24x7 support and ready to work in shifts
• Administering Oracle 9i, 10g, 11gr2 and 12cR2 databases.
• Database creation using SQLPLUS, DBCA and Database cloning using logical backup as well as RMAN
• Planning to database backup strategies and their implementation.
• Ensure Uptime of managed Databases as per SLA and working on hot/cold, RMAN backups
• Restore and recovery tasks of database backups
• Database version upgradations from 10g/11gR2 to 12cR2.
• Generating and analyzing AWR (Automatic Workflow Repository) reports.
• Solving the space related problems in Database Tables.
• should have knowledge of Oracle Database Architecture and Data Guard
• Managing Data Files and Table space related issues
• Should have knowledge in Cloning of Databases, Hot Backup, Cold Backup, Database connectivity, security and user privileges
• Migration/Up gradation of databases from 9.2.0.1 to 9.2.06 and 9.2.0.8.and 10g or 11gR2 and    12cR2
• Troubleshooting ORA errors encountered in the alert logs.
• Installed and Configured Oracle Database, Oracle RAC, ASM on Linux, Sun-Solaris and Windows OS Platform.
• Installed and Configured oracle 11g r2 on Solaris system and Cluster level Patch apply
• Hands on experience in new installation of Data base in Solaris OS environment and Linux, related to prerequisites
• Oracle Web logic 11gr1 installation configuration and web logic cluster configurations
• Conversion knowledge of Oracle database10g, 11gR2 from windows to Linux, Linux to Solaris using RMAN command
• Oracle database 10gr2, 11gr2 convert cluster to non-cluster and non –cluster to cluster
• Knowledge to work in OS platforms like Solaris, Linux, IBM Aix, HP-ux, windows
• Publishing Different Applications and Printers on the Citrix Users Profile
• Deploying ICA client, printer driver mapping,
• Shadowing users, checking sessions, managing server load and CPU utilization.
• Logging into the Server through Remote Desktop and resolving the Issue.
• Review the Event Logs for Errors and troubleshoot accordingly.
• Test and deploy OS & Citrix hot fixes, firmware updates
• Schedule the activities e.g. Backup and Weekly server reboots etc.
   

Requirements / Responsibilities:

• Should have 2-3 years of experience
• Able to manage and address L1 application, (MS SQL, .net) issues and coordinate with application team for L2/L3 Support and follow ups for closure
• Understanding of customer needs in terms of existing product feature and policies and enable / define the same. Problem diagnostic in required timelines and escalation to L2 / L3 team as appropriate
• Good Basic troubleshooting skills of hardware and software and End user system related issues
• Ready to work in team and shift for 24x7 Support
• Should know the Ticket management process, Vendor management, L1 technical support
• Carry out basic installation of Operating system, Linux and Microsoft windows and configure configuration under network ability to carry out routine activities as per the guideline.