10 - 15 Years (Core IT Infrastructure services sales background required)
Responsible for Business Development/Sales/Opening new accounts for achieving assigned Services business targets for the territory/accounts/ vertical. Operating as a single point of contact for any matters specific to your customers.
Requirements / Responsibilities:
Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory/ accounts/ vertical.
Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customers.
Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, End User Management Services, Remote Infrastructure Management Services and Professional Services.
Generate New Business and acquire New Logos through existing contacts, connections & sources.
Building and maintaining strong, long-lasting customer relationships with the customers.
Must have good relationships with key customers, stakeholders and executive sponsors in penetrating new accounts.
Negotiate business contracts and agreements to maximise profit.
Liaise between customers and cross-functional internal teams (Presales, delivery, Finance, etc) and OEMs/partners to ensure the customer needs are met and to improve the overall customer experience.
Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts).
Prepare & present reports on account and opportunity status.
Identify and grow opportunities within the territory by collaborating with pre-sales/delivery/OEM partners.
Assist delivery team with high-severity requests or issue escalations as and when needed.