Norms for processing investor's service requests by physical securities holders:

Attention of the Physical Securities Holder is invited to Circular No. SEBI/HO/MIRSD/MIRSD-PoD-1/P/CIR/2023/37 dated 16th March, 2023 issued by SEBI.

Common and simplified norms for processing investor service requests pertaining to furnishing of PAN, KYC and nomination details by Registrar and Transfer Agents (RTAs).
Electronic interface for processing investor’s queries, complaints and service requests.
Mandatory furnishing of PAN, KYC details and nomination by holders of physical securities.
Freezing of folios without valid PAN, KYC details and nomination.
Compulsory linking of PAN and Aadhaar by all holders of physical securities.

SEBI has introduced the following forms to standardize and simplify the processing of investor services requests by RTAs:

Registering / Updating the KYC details
Sl. No.	Particulars	Form
1	PAN	ISR-1
2	Nominee details	SH-13, SH-14, ISR-3 (As applicable)
3	Contact details (postal address, mobile no. & email)	ISR-1
4	Bank details	ISR-1
5	Signature	ISR-1, ISR-2 (As applicable)
Processing of various service requests
1	Issue of Duplicate securities certificate	ISR-4
2	Replacement / Renewal / Exchange of securities certificate	ISR-4
3	Consolidation of securities certificate	ISR-4
4	Sub-division / Splitting of securities certificate	ISR-4
5	Consolidation of folios	ISR-4
6	Endorsement	ISR-4
7	Change in name of the holder	ISR-4
8	Change in status from Minor to Major and Resident to NRI and vice versa	NA
9	Claim from Unclaimed Suspense Account & Suspense Escrow Demat Account	ISR-4
10	Transposition	ISR-4
11	Transmission	ISR-5