Role of RPA in the Pandemic and Post-Pandemic World

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14 July 2020

Role of RPA in the Pandemic and Post-Pandemic World

The world as we know has changed forever due to COVID-19. While this pandemic has wreaked havoc all across the globe, it also provides an opportunity to change how businesses drive to success. Many organizations continue to work in a state of flux. They have seen a drastic change in the business processes. Organizations that have implemented automation before this crisis are likely to have an easier time dealing with the challenges. They are experiencing a smooth transition to remote work and keep up with similar levels of productivity by relying on automated IT back-office activities. As companies now gradually start to return to work, it is imperative to have effective plans in place to tide over the challenges in the post-pandemic world. Robotic Process Automation (RPA) is one of the major automation technologies that is growing at a rapid pace. Let’s dive deep into the role of RPA in the pandemic and post-pandemic world.

Exchange of Information

exchange of information, robotic process automation, RPAWhile Robotic Process Automation is being used in various internal operations for better productivity, the best use case during these times is to exchange information. Especially in healthcare, bots are being used to retrieve patients’ medical history and organize records. RPA is a life-saver for many healthcare centres with a large volume of patients with considerably low medical staff count. The need for immediate and centralized information is crucial during the pandemic. Healthcare organizations and government agencies are constantly updating their websites with new information. It helps citizens to get timely information and to avoid falling prey for rumours. The role of RPA is significant to keep this exchange of information at a pace.

Reduce Operational Cost

robotic process automation, RPA, role of RPA in Pandemic worldThe COVID-19 crisis has shattered many businesses and disrupted supply chains around the globe. Now, it is forcing companies to perform economic triage to survive. In the post-pandemic world, a large driver in the success of a business will be the reduction in operational cost. RPA vendors estimate 25 to 60% cost savings due to RPA roll-out. A study shows that RPA can be a cost-effective option for companies that manage all their activities themselves. One of the leading car manufacturers in India confirmed that the company sees up to 25% cost reduction by using RPA. The company also claims that it is much more accurate and much more efficient.

Ensuring Business Continuity

RPA, role of RPA in pandemic worldWhile ensuring the safety of employees, looking for new ways to mitigate disruptions is essential to ensure business continuity. Companies have started to develop new innovative algorithms and create new processes, tasks, and operations that no employee may be focused on today. With working from home becomes new normal, companies are turning towards technologies, especially Robotic Process Automation to keep business and service levels afloat. RPA plays a major role in supporting remote employees, service delivery as well as creating a collaborative work environment. It can also be used to help remote employees in different time zones to sync and foster a feeling of camaraderie.

Inspirisys - Mapping the road to the new normal

Companies need to streamline core processes and workflows to tide over the current pandemic and to reap success in the post-pandemic world. Technologies like RPA are ripe for exploration and can deliver quick wins. With every industry having different needs when it comes to adopting automation, Inspirisys with its proven experience in RPA deployment helps businesses to have customized bots that perfectly align with their operations. We conduct proof of concept and evaluate results against the objectives by using a unique methodology. To learn more about how Inspirisys can ensure business continuity amid challenges, contact us today.