Our client is one of the oldest private “A Class” scheduled banks in India. It has a network of over 426 branches and more than 257 ATMs across the country. Bank was looking for an IT infrastructure partner to support 2000 end-users with 3600 assets spread across all the branches and ATMs, which are 80% in major metros.
We approached our client’s business challenges by seamlessly implementing both on-site and off-site service desks. We managed the bank’s ITSM and ITAM tools. We engaged 17 on-site and shared resources. We also delivered daily, weekly, monthly and quarterly reviews.
The client benefited by reducing on-site customer visits by 30%. We ensured smooth business operations with remote ticket resolution. We delivered value by securing the endpoint devices and assuring uptime availability with continual improvements.
Our End-user support services are delivered by IT support professionals with strong domain expertise. We deploy on-site and off-site service desk with 24x7 support. With 25 years of expertise in IT infrastructure services, we deploy state-of-the-art IT infrastructure solutions and services.
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