The Challenge
Our client is one of the oldest private “A Class” scheduled banks in India. It has a network of over 426 branches and more than 257 ATMs across the country. Bank was looking for an IT infrastructure partner to support 2000 end-users with 3600 assets spread across all the branches and ATMs, which are 80% in major metros.
Vertical
Banking
Practice
Infrastructure
Interrupted
Business Operations
Decreased
Operational Efficiency
Vulnerable
Endpoints
Our Approach
We approached our client’s business challenges by seamlessly implementing both on-site and off-site service desks. We managed the bank’s ITSM and ITAM tools. We engaged 17 on-site and shared resources. We also delivered daily, weekly, monthly and quarterly reviews.
Benefits
The client benefited by reducing on-site customer visits by 30%. We ensured smooth business operations with remote ticket resolution. We delivered value by securing the endpoint devices and assuring uptime availability with continual improvements.
Smooth
Business Operations
Secured
Endpoint Devices
Remote
Ticket Resolution
Why Inspirisys is the Best End-User Computing (EUC) Support Service Provider?
Our End-user support services are delivered by IT support professionals with strong domain expertise. We deploy on-site and off-site service desk with 24x7 support. With 25 years of expertise in IT infrastructure services, we deploy state-of-the-art IT infrastructure solutions and services.
Find Out How We Helped Our Client
How We Help Our Clients
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