Our client is a global automotive component manufacturer with 35 manufacturing facilities and 11 engineering centers in 10 countries across 3 continents. The client IT team was facing uptime challenges due to a de-centralized delivery model with a high dependency on people resulting in frequent downtime. The existing service delivery model was inflexible, rigid, and impacting 3000 users across 28 locations in India. The customer wanted a cost-effective, superior service delivery framework to achieve zero production impact.
KPIs & Outcome-based delivery
& Decentralized Helpdesk Management
increase in productivity
Improvement in CSAT and User Experience
reduction in Incident Count, by optimization
Our End-user Managed services are delivered by IT support professionals with strong domain expertise. We manage more than 3 lakhs Endpoint devices under Inspirisys care. We complement End User Managed Services with our Workplace Transformation Solutions to assist the customer with their digital transformation journey. We extend our hybrid delivery model of on-site and off-site service desks with a 24x7 support window. With 25 years of expertise in IT infrastructure services, we deploy state-of-the-art IT infrastructure solutions and services.
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