L2 Support - Finacle | Chennai, Mumbai, Kerala
Requirements / Responsibilities:
- Have a minimum of 3 years of finacle functional experience in L2 CBS Core/CRM support
- Responsible for contributing towards various phases of Finacle L2 Support project lifecycle, such as Finacle Core/CRM application maintenance and support
- Perform assignments of moderate complexity in the assigned group
- Assignments will be in Finacle CBS application support and maintenance
- Provide L2 level support for Functional as well as technical issues in Finacle CBS reported by the L1 team or any other team
- Attend and resolve the customer calls/issues assigned to them from time to time
- Assignments require the use of independent judgment to a moderate extent, application of programming /software principles, theories and their related concepts
- Participate in project review meetings and provide weekly updates to immediate supervisor
- Strong communication skills and a good attitude towards work