L2 Support - Finacle

About Us:

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Requirements / Responsibilities:

• Have a minimum of 3 years of finacle functional experience in L2 CBS Core/CRM support
• Responsible for contributing towards various phases of Finacle L2 Support project lifecycle, such as Finacle Core/CRM application maintenance and support
• Perform assignments of moderate complexity in the assigned group
• Assignments will be in Finacle CBS application support and maintenance
• Provide L2 level support for Functional as well as technical issues in Finacle CBS reported by the L1 team or any other team
• Attend and resolve the customer calls/issues assigned to them from time to time
• Assignments require the use of independent judgment to a moderate extent, application of programming /software principles, theories and their related concepts
• Participate in project review meetings and provide weekly updates to immediate supervisor
• Strong communication skills and a good attitude towards work