Job Opportunities

Finacle L2 Application Support | Mumbai, Chennai

Function - Banking

Requirements / Responsibilities:

Primary Activities:

  • Under general supervision, perform assignments of moderate complexity in the assigned Group.
  • Provide L2 level support for Functional as well as technical issues in Finacle CBS reported by L1 team or any other team.
  • Supporting the following Finacle Application modules
  • Branch Operations
  • CASA, TD, Loans, Trade Finance, CRM and Locker
  • Alternate Delivery Channels
  • NEFT/RTGS Process
  • Clearing
  • Utility Payments
  • Financial Inclusion Related
  • Product Fatal error analysis.
  • Review the Application logs
  • Finacle Core customization
  • Attend and resolve the customer calls/issues assigned to them from time to time.
  • Manage the application deployments as per the defined process.
  • Monitoring Application Services and availability
  • Track and escalate the call to Service Providers, if the problem requires their assistance to resolve the call.
  • Assignments require use of independent judgment to a moderate extent, application of programming /software principles, theories and its related concepts.
  • Primary Testing for the fixes received from vendor in T&D.
  • Support bank in UAT for the fixes received from vendor
  • Follow change management process and raise CMAs for movement to production for fixes / releases received. 
  • Carry out DC-DR activity as and when scheduled
  • Management of application trace file and log files to maintain sufficient space availability on application servers
  • Participate in project review meetings.
  • Provide weekly updates to immediate supervisor.
  • Effective communication with immediate supervisor, peer group and counter parts.

Yrs Of Exp: 2 - 8 Yrs