Desktop Support Engineer

About Us:

With a legacy of over 30 years, Inspirisys has excelled in driving digital transformation through cutting-edge technologies and as a subsidiary of CAC Holdings Corporation Japan, we embrace the core tenets of Japanese work culture, prioritizing quality and attention to detail to ensure our solutions meet the highest standards. This expertise has solidified our position as a trusted partner for industry-leading OEMs in the digital age. We specialize in custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud, Banking and Product Engineering & Development, empowering clients to meet their digital objectives.

Role Summary:

We are seeking a Desktop Support Engineer to ensure a seamless and efficient computing experience for end users across the organization. The role involves maintaining system security, proactively identifying and resolving technical issues, and addressing hardware and software challenges within scope. The individual will provide timely support through both remote and on-site assistance to minimize business disruption, while also guiding and training users on basic system functionalities for effective technology use. Additionally, the role requires staying updated on emerging hardware and software innovations to continuously enhance support capabilities and service quality.

Key Roles and Responsibilities:

• Installation & configuration of PCs, Loading, reloading & repair of OS, Loading of required software, drivers, utilities.
• Onsite ERP support and troubleshooting and if required communicate with ERP team for fixing problem.
• Installation of Antivirus software, repair & maintenance.
• Backup of Data, user profile, mails in case of reformatting of PC.
• Asset tracking & labelling.
• Installation and Configuration of printers also knowledge of basis troubleshooting.
• Co-ordinate and follow up with vendor for warranty/support services.

Qualification:

• 4+ Years experience in Desktop support
• Technical Graduate Like B.E./B.TECH/B.SC/Diploma
• Excellent verbal and written communication skills