Our Solutions & Approach
- E2E Datacenter Management Services with a Hybrid delivery Model, with special attention being given to the mission-critical technology asset hosting core applications.
- Technology Management spanning Network, Storage, Backup Suites and Next Gen Firewall.
- Optimization of IT Operations Management Tools for Proactive Monitoring and Automated incident notification.
- Delivery framework with Centralized Program Governance, Historical analysis, Root cause analysis, First call resolution, Continuous Training with razor sharp focus on Availability and Performance SLA of DC Critical assets.
- Robust Security Management and highest Compliance for Patching and Next Gen Firewall Policy Management.
- Permanent fix for repeated technical issues with consultative engagement from IGSC Technology Tower leads.
- A mature MIS reporting system with Dashboards & Trends Analysis
- Detailed knowledge management & SOPs for resolution
Benefits
- Device uptime > 99.5 %
- Improved Service Management process maturity
- Zero Downtime for critical Applications
- Reduction in security incidents.
- Increased satisfaction level led by proactive monitoring, patching, and compliances.
Zero Downtime
For Critical Applications
Reduction
in Security Incidents
Smooth
DC Operation
