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Hybrid Data Center Managed Services

About the Client & their Business Need

Our client is a 25 year-old multinational organization which excels in the field of architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Their contact center services support over 200 customers, 6 network operation centers (NOCs), 11 in-country PoPs and 30 customer locations. They were looking to lower their cost of operations, reduce down time, and improve their response times.

Vertical
Information Technology

Practice
Infrastructure

Lower

cost of operations

Reduction

of down time

Improvement

of response times

Our Solutions & Approach

We performed an assessment of service request tickets and identified key automation opportunities to reduce manual efforts. We also deployed a cloud-based Digital Self Service Platform with 125+ ready-to-use pre-built service catalogs.

Team

Benefits

  • 10% Gain in Productivity
  • 10% Effort Reduction in O365 Administration
  • Road Map for Self Service for Ticket Reduction

10% Gain

in Productivity

10%

Effort Reduction

Self Service

for Ticket Reduction

Let’s talk about your business needs

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