About the Client & their Business Need

Our client is a 25 year-old multinational organization which excels in the field of architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Their contact center services support over 200 customers, 6 network operation centers (NOCs), 11 in-country PoPs and 30 customer locations. They were looking to lower their cost of operations, reduce down time, and improve their response times.

Vertical
Information Technology

Practice
Infrastructure

Lower

cost of operations

Reduction

of down time

Improvement

of response times

Our Solutions & Approach

We performed an assessment of service request tickets and identified key automation opportunities to reduce manual efforts. We also deployed a cloud-based Digital Self Service Platform with 125+ ready-to-use pre-built service catalogs.

Benefits

10% Gain in Productivity
10% Effort Reduction in O365 Administration
Road Map for Self Service for Ticket Reduction

10% Gain

in Productivity

10%

Effort Reduction

Self Service

for Ticket Reduction

Why InspiriSYS is the Best Hybrid Data Center Managed Service Provider

While there is a need to provide 24x7 service availability, it is challenging for enterprises to manage disparate technologies, complex applications and a fast evolving ecosystem. High availability of the IT infrastructure and applications is critical for seamless and real-time information sharing across departments to deliver efficient services. Our Data Centre Services ensure high availability and reliability, apart from quick and error-free resolution to ensure a flawless performance while keeping costs in control. Our services provide comprehensive support to enterprises that span the entire gamut of tasks required to set up and run a Data Center.