Our client is a 25 year-old multinational organization which excels in the field of architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. Their contact center services support over 200 customers, 6 network operation centers (NOCs), 11 in-country PoPs and 30 customer locations. They were looking to lower their cost of operations, reduce down time, and improve their response times.
cost of operations
of down time
of response times
We performed an assessment of service request tickets and identified key automation opportunities to reduce manual efforts. We also deployed a cloud-based Digital Self Service Platform with 125+ ready-to-use pre-built service catalogs.
for Ticket Reduction
While there is a need to provide 24x7 service availability, it is challenging for enterprises to manage disparate technologies, complex applications and a fast evolving ecosystem. High availability of the IT infrastructure and applications is critical for seamless and real-time information sharing across departments to deliver efficient services. Our Data Centre Services ensure high availability and reliability, apart from quick and error-free resolution to ensure a flawless performance while keeping costs in control. Our services provide comprehensive support to enterprises that span the entire gamut of tasks required to set up and run a Data Center.
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