Our client is a leading electrical appliances manufacturing & distribution organization. Its main domains are lighting, consumer durables, engineering and projects. Lighting includes lamps, tubes and luminaire. It required an IT infrastructure expert for end-to-end IT managed services across 75+ branches with 5000+ end-users and over 6500 assets.
For Trusted IT Service Provider
We approached our client’s business challenges by implementing on-premise ManageEngine with on-site and off-site service desk. We deployed 51 on-site resources in Mumbai and others across India. Along with an effective asset management, we provided daily, weekly, monthly and quarterly reviews. We committed AMC support for EUC devices with exclusive shared inventory.
The client benefited by relieving from daily transactions. As its trusted IT service provider, we owned the asset lifecycle support from deployment to disposal. We ensured uptime availability with continual improvements and increased operational efficiency.
IT Service Provider
From Daily Transactions
Over Asset Management
Our managed services give customers the flexibility to focus on their core business rather than handling daily operations and technology issues. The core tenets of our managed services are centred on managing SLAs across business functions, infrastructure and IT operations.
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