Our client is a 25 years old organization, trusted by customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions. The firm experienced reduced IT infrastructure availability and high costs of downtime. As the IT operations are often interrupted, the organization envisioned gaining maximum infrastructure uptime with proactive monitoring.
We approached the client’s business challenges with proactive IT infrastructure monitoring and alerting services from our Remote Infrastructure Monitoring (RIM) facility. We deployed skilled IT resources for managing the client’s IT infrastructure in Chennai and Bangalore. With ITIL-based service delivery framework, we offered SLA-based hybrid L1 and L2 support and remote support for overseas locations such as US, UK, APAC and MENA.
The client benefited from 99.9% uptime with seamless and uninterrupted IT operations as a result of proactive monitoring. Our 24/7 premium support with certified and skilled resources helped the client to focus on their business priorities.
Inspirisys Integrated Global Service Centre (IGSC) caters to Remote Service Delivery through exclusive & shared resources for clients spread across geographies. Our technical experts ensure seamless availability of applications and optimal uptime of underlying Infrastructure subsystems with monitoring and round-the-clock administration. Best of breed tools and technologies bolstered with secured network connectivity to client Infrastructure from IGSC & its DR are the key drivers. The facility provides integrated service delivery across IT infrastructure, security appliances & application stack for domestic and global clients.
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