WMS SOLUTIONS

Inspirisys offers both shared as well as brand-exclusive carry-in service networks across the country. Product brands are offered with highly professional services that help serve its customers, which in turn boost brand loyalty.

We have over 350+ customer walk-in centers that manage service networks for both exclusive brands as well as for multi-brands. Each of these walk-in center houses a unique mix of the customer-walk-in zone, repair-facility and most importantly a customer-friendly service team.

Our Customer Walk-In centres are well-equipped with:

  • Helpdesk to understand the need of customers and offer the best service solutions be it the In-Warranty or Out-Of-Warranty services
  • Repair Lab to quickly offer Break-fix/Repair solutions with L1 & L2 capability
  • Trade-in and Trade-out services for used products to enable Customers/Brands to facilitate Buyback/Exchange of old devices
  • Accessories sales-zone to help customers to buy accessories and add-ons for their devices
  • Pickup and Drop facility
  • Inventory and Parts Management team for quick repair and replacement
  • Return Material Authorization (RMA)

We provide Return Material Authorization (RMA) services for various IT brands with the below features:

  • Single portal for technical support and service
  • Assign more than one individual to request RMAs
  • Request and receive RMAs
  • Receive location-based automatic service center assignments and specifically receive shipping instructions for that location
  • Check the real-time status of every RMA at one of our service centers

Warranty Validation:

The Return Material Authorization system will validate the warranty by

  • Validating physical damage to the product
  • Using the serial number used in principle website
  • Validating the serial number against the warranty registration database¬†
  • Validating the POP

If any of these checks are valid, a warranty RMA/Call Id will be created.

 

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