Managed Services

Managed services are an outsourcing practice that includes services like maintenance, repair, IT solutions, etc. Managed service providers offer a wide array of functions that include Network Administration, Data Backup, Network Security, Communications, and IT Support. 

Managed services offer consistency and provide round the clock monitoring to prevent system failures or downtime. In addition, these services also help to manage and avoid expensive downtime through remote monitoring, maintenance and troubleshooting.

Client and their Business Need

The client is a leading Electrical Appliances manufacturing & distribution Organization, with business spread across – Consumer Products (Appliances, Fans, and Lighting), Exports, Luminaires, and EPC (Illumination, Transmission Towers and Power Distribution). The client requirements were End End IT Managed Services across 75 + Branches with overall 6500 Assets.

Inspirisys Solution:

  • Manage Engine Tool Deployment – On-Prem

  • On-site & Off-site Service Desk

  • Shared resources services in the field

  • Exclusive & Shared Inventory

  • Daily, Weekly, Monthly, Quarterly Reviews

  • Sun Support – 24*7*365 (Maintaining & Managing Sun Infra Deck)

  • AMC Support – (EUC devices)

  • Wintel System Administration & Server Management

  • Asset Management

  • On-Demand Break-Fix Service

Business Results:

  • Trusted IT Service provider – Client revenue growth from Rs.400 to Rs.4000 Crores

  • Relieved from day-to-day transactions

  • Asset lifecycle support – Deployment to disposal

  • Uptime availability & Continual improvements

  • Increased operational efficiency

  • 20 years of association with Inspirisys

Case study of Managed Services