Managed services are an outsourcing practice that includes services like maintenance, repair, IT solutions, etc. Managed service providers offer a wide array of functions that include Network Administration, Data Backup, Network Security, Communications, and IT Support.
Managed services offer consistency and provide round the clock monitoring to prevent system failures or downtime. In addition, these services also help to manage and avoid expensive downtime through remote monitoring, maintenance and troubleshooting.
The client is a leading Electrical Appliances manufacturing & distribution Organization, with business spread across – Consumer Products (Appliances, Fans, and Lighting), Exports, Luminaires, and EPC (Illumination, Transmission Towers and Power Distribution). The client requirements were End End IT Managed Services across 75 + Branches with overall 6500 Assets.
Manage Engine Tool Deployment – On-Prem
On-site & Off-site Service Desk
Shared resources services in the field
Exclusive & Shared Inventory
Daily, Weekly, Monthly, Quarterly Reviews
Sun Support – 24*7*365 (Maintaining & Managing Sun Infra Deck)
AMC Support – (EUC devices)
Wintel System Administration & Server Management
On-Demand Break-Fix Service
Trusted IT Service provider – Client revenue growth from Rs.400 to Rs.4000 Crores
Relieved from day-to-day transactions
Asset lifecycle support – Deployment to disposal
Uptime availability & Continual improvements
Increased operational efficiency
20 years of association with Inspirisys